At Iorio Enterprise, we are committed to providing exceptional customer service. Our team is dedicated to helping you with any inquiries or concerns you may have about our products or services. We offer multiple channels of communication, including email, live chat, and phone support, to ensure that you can reach us in the way that is most convenient for you.
Our customer service team is available Monday to Friday from 9 AM to 6 PM depending on location. We aim to respond to all inquiries within 24-48 hours. For urgent issues, we recommend contacting us by phone or using the live chat feature for immediate assistance.
If you have any concerns about your order, including delivery issues, returns, or product defects, please don't hesitate to contact us. Our goal is to resolve any issues quickly and to your satisfaction. We pride ourselves on providing transparent, friendly, and efficient support to ensure you have a positive experience with our store.
Customer feedback is essential to us, and we encourage you to share your thoughts. We are constantly striving to improve our service and appreciate your input.
Delivery/Shipping Restrictions
At Iorio Enterprise, we aim to deliver your order as quickly and efficiently as possible. However, there are some delivery restrictions based on location. Currently, we do not offer shipping to P.O. boxes or military addresses (APO/FPO). If you attempt to place an order with an unsupported address, you will be notified before completing your purchase.
We also do not ship to certain international regions due to shipping restrictions or logistical limitations. These regions may change from time to time, so we recommend checking with our customer service team or our shipping calculator before placing an order. If you are located in one of these restricted areas, we will inform you and may offer alternative shipping solutions or a refund for your purchase.
Certain products may have additional shipping restrictions due to size, weight, or regulatory requirements. For example, hazardous materials, alcohol, or perishable goods may have special shipping conditions or may be unavailable for delivery to certain locations.
We are constantly evaluating our shipping policies to expand our reach, and we appreciate your understanding as we work to provide a smooth and efficient shipping experience.
Gift Card/Voucher Policy
Our gift cards and vouchers are a great way to share the shopping experience at Iorio Enterprise. This policy outlines the terms of use for gift cards and promotional vouchers. Gift cards and vouchers are valid for use only on our website and cannot be redeemed for cash or refunded.
Gift cards can be purchased for any amount and will be emailed to the recipient with a unique code. To redeem, simply enter the gift card code at checkout. Gift cards are valid for [insert period, e.g., 12 months] from the date of purchase unless otherwise stated. After the expiration date, any remaining balance will be forfeited.
Promotional vouchers, including discount codes, may have specific terms and conditions, such as expiration dates, minimum purchase requirements, or limitations on use (e.g., one-time use, non-transferable). Only one promotional code may be used per order unless stated otherwise in the terms of the promotion.
If a gift card or voucher code is lost or stolen, please contact us immediately. We will not replace lost or stolen codes unless proof of purchase is provided. Keep your codes secure to avoid unauthorized use.
Intellectual Property Policy
At Iorio Enterprise, we take intellectual property rights seriously. All content, logos, designs, product images, trademarks, and other proprietary materials on our website are the property of Iorio Enterprise or its licensors and are protected by copyright and trademark laws.
By using our website, you agree not to reproduce, distribute, or use any of our intellectual property without prior written consent. Unauthorized use of any of our intellectual property may result in legal action. You are welcome to use images and content from our website for personal, non-commercial purposes, provided that appropriate credit is given to Iorio Enterprise.
We actively monitor and protect our intellectual property rights. If you believe your own intellectual property rights have been infringed upon by our content, please contact us so that we can investigate and address the issue promptly.
Our intellectual property policy ensures that our creative work and brand identity are protected. We encourage customers to respect the intellectual property of others, both online and offline, to foster a culture of creativity and innovation.
Pricing and Currency Policy
At Iorio Enterprise, we strive to ensure that all pricing is accurate. However, prices may fluctuate based on product availability, market conditions, and other factors. The price displayed on the website is the final price you will pay at checkout, and this includes applicable taxes and shipping fees.
For international orders, pricing will be displayed in your local currency if applicable. Currency conversions are based on real-time exchange rates, but prices may vary slightly due to fluctuations in these rates. If you are purchasing from outside of your local region, you may be subject to additional customs duties or taxes, which are not included in the price and will be the responsibility of the buyer.
We reserve the right to adjust pricing, product details, and availability at any time. If there is an error in the price displayed for any product, we will contact you promptly to correct the issue. In such cases, you may choose to proceed with the adjusted price, cancel the order, or receive a full refund.
If you have any questions about pricing or currency details, please contact our support team before completing your purchase.
Refund and Exchange Policy
At Iorio Enterprise, we aim to ensure your complete satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a refund or exchange within 30 days after receiving your item. Items must be unused, unworn, and in their original packaging to be eligible for a return or exchange.
To initiate a return or exchange, please contact our customer service team with your order number and reason for the return. We will provide you with instructions on how to proceed with the return. Return shipping costs are generally the responsibility of the customer unless the item is defective or damaged.
Refunds will be issued to the original payment method once the returned item is received and inspected. Please note that it may take up to [insert number of days, e.g., 7-10 business days] for the refund to appear in your account, depending on your payment provider.
Certain items, such as personalized or clearance products, may be non-returnable. These items will be clearly indicated on the product page.
If you receive a damaged or defective product, please contact us immediately, and we will arrange for a replacement or refund at no additional cost.
Product Review and Feedback Policy
We encourage our customers to share their experiences and leave feedback about the products they purchase. Product reviews help other customers make informed purchasing decisions and help us improve our products and services.
By submitting a review, you grant Iorio Enterprise the right to use your feedback, in whole or in part, for marketing, promotional, or informational purposes on our website or other platforms. We reserve the right to edit, reject, or remove any review that is inappropriate, offensive, or violates our terms of service.
When submitting a review, please ensure that it is respectful, relevant to the product, and based on your actual experience. We ask that customers refrain from including personal information, offensive language, or references to competitors in their reviews.
Product reviews are moderated and may take a few days to appear on our website. We do not endorse or guarantee the accuracy of customer reviews, and opinions expressed in reviews are those of the individual reviewer.
If you have any questions or concerns about a product or your experience, please contact our customer service team directly. Your feedback is valuable to us, and we appreciate you helping us improve our services.
Fulfillment Policy
At Iorio Enterprise, we are dedicated to ensuring that your orders are processed and fulfilled quickly and accurately. Our goal is to provide timely shipping and keep you informed every step of the way.
Order Processing: Once an order is placed, we typically process and prepare it for shipment within 1-3 business days. Please note that during busy periods, such as holidays or sales events, processing times may take longer. Orders placed over the weekend or on holidays will be processed on the next business day.
Inventory Availability: We strive to maintain accurate inventory levels. However, if any item in your order is out of stock or unavailable, we will contact you immediately to offer options such as backordering, selecting a similar item, or canceling the item for a full refund. Charges are only applied once the order has been shipped.
Shipping Methods and Delivery Times: Once your order is processed, it will be shipped via the selected shipping method at checkout. Delivery times vary based on your location and shipping carrier. Typically, domestic orders take 3-7 business days, while international orders may take longer depending on the destination and customs processing.
Order Tracking: After your order ships, we will send you a tracking number to help you follow your package’s journey. If you have any questions or concerns, our customer service team is here to assist you.
Thank you for choosing Iorio Enterprise. We are committed to providing you with the best shopping experience.
Sales Tax Policy
At Iorio Enterprise, we are committed to ensuring that your shopping experience is as seamless as possible. As part of our commitment to compliance with tax laws, sales tax will be applied to orders where required by law.
Sales Tax Collection: Sales tax is applicable based on the shipping address of your order. The rate will vary depending on your location, as sales tax is determined by the state, county, or municipality where the item is being delivered. This ensures we collect the appropriate sales tax in accordance with local laws.
Tax-Exempt Orders: If you are purchasing for a tax-exempt organization or business, please contact us before completing your order. You will be asked to provide the necessary documentation to verify your tax-exempt status. Once verified, your order will be processed without sales tax.
International Orders: For international shipments, customs duties and taxes may apply upon arrival in your country. These fees are not included in the price of the products and are the responsibility of the customer. Please check with your local customs office for more information regarding applicable import taxes and duties.
Changes in Tax Rates: Sales tax rates are subject to change based on new laws and regulations. Any updates will be reflected at checkout.
If you have any questions regarding sales tax, please feel free to contact us at calculated4243@gmail.com.
Payment Policy
We accept a variety of secure payment methods for your convenience, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other online payment options available at checkout. All payments are processed securely using industry-standard encryption technology to ensure the safety and confidentiality of your personal and financial information.
Full payment is required before your order is processed and shipped. Your payment will be charged at the time of purchase. If there are any issues with your payment, such as insufficient funds or payment authorization failure, we will notify you immediately to resolve the issue.
For customers who prefer to pay using alternative methods, such as bank transfers or gift cards, please review the available options during checkout. If you are using a gift card or voucher, please ensure you enter the correct code during payment, as these cannot be combined with other promotions unless specified.
Sales tax is applied to all applicable orders based on your shipping address and will be calculated at checkout. Please note that prices displayed on our site do not include taxes, which will be added as necessary according to local laws and regulations.
By completing your purchase, you agree to the payment terms outlined above. If you have any questions or issues with your payment, please don’t hesitate to contact our customer service team.
Order Cancellation Policy
We understand that sometimes plans change, and you may need to cancel an order. We allow cancellations within a limited time frame to ensure that orders are processed efficiently. If you wish to cancel your order, please contact our customer service team as soon as possible. Cancellations can only be made if your order has not already been processed or shipped.
To cancel your order, please reach out to us within 2 hours of placing it. If your order has already been processed, packed, or shipped, we are unable to cancel it. In this case, you may need to follow our return and refund policy once you receive the item.
If your cancellation request is approved, we will process the refund to the original payment method. Please note that refunds may take several business days to appear in your account, depending on your payment provider’s processing times.
We reserve the right to refuse or cancel any order at our discretion, including orders where payment is suspected to be fraudulent or if there are issues with the shipping address. In such cases, we will notify you promptly and issue a full refund.
If you have any questions or need assistance with an order cancellation, please don’t hesitate to contact our customer service team.
Product Availability And Pricing Policy
We strive to provide accurate and up-to-date information on product availability and pricing. However, due to the nature of online retail, product availability may fluctuate, and prices may change without notice. Below is our policy regarding product availability and pricing:
1. Product Availability
While we make every effort to keep our website updated with real-time inventory levels, there may be instances where products become out of stock after an order is placed. If this happens, we will notify you as soon as possible and provide options such as a backorder, exchange, or full refund. We cannot guarantee that products will remain in stock once an order has been placed, especially during peak seasons or promotions.
2. Pricing
Prices are subject to change without notice and may vary based on product availability, market conditions, or promotions. The price displayed at checkout will be the final price for your order, including any applicable taxes and shipping fees. If there is an error in the pricing on our website, we reserve the right to cancel or modify the order based on the correct price. In such cases, we will notify you promptly and offer a full refund if needed.
3. Promotions and Discounts
Discounts and promotional offers are applied based on the terms of the specific offer. Promotions cannot be combined with other offers unless stated otherwise.
Security Policy
At Iorio Enterprise, we take the security of your personal and financial information seriously. We implement strict measures to ensure that your data is protected at all times while using our website.
To safeguard your information, we use industry-standard SSL (Secure Socket Layer) encryption technology. This ensures that any sensitive data, such as credit card details and personal information, is transmitted securely and cannot be intercepted by unauthorized parties during the checkout process. Our payment processing system is fully PCI-DSS compliant, adhering to the highest standards for secure online payments.
We also use firewalls and secure servers to protect our website and your data from unauthorized access, fraud, or cyber threats. Our internal systems are regularly monitored and updated to ensure they meet the latest security protocols.
While we take every measure to protect your data, it’s also important to note that users are responsible for maintaining the confidentiality of their account information, including usernames and passwords. Please do not share your account details with anyone, and contact our customer service immediately if you believe your account has been compromised.
We are committed to protecting your privacy and security and continually review and enhance our security practices to ensure that your personal information remains safe.